Not fully satisfied with your product?
You can return your order for any reason, within 30 days. Do you need a different size or just prefer another colour? We offer exchanges and store credits free within 60 days.
For health and hygiene reasons some products are not able to be returned for change of mind or incorrect sizing
- Store credits and exchanges need to be returned within 60 days
- Refunds must be processed within 30 days. Handling fees apply
- Products must be unworn and unwashed
- Returns affected by perfume, deodorants or make-up will not be accepted
- Your item must be in resalable condition with tags still attached
Login to your account to create a Return/Exchange
Submitting a Return Request
- Log in to your account: >>CLICK HERE <<
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
- Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your Order Number securely in a parcel. You can use the parcel the items arrived in or another parcel, if you prefer.
2. Go to local post office, or another courier, to ship the package.
The Address to post back to is:
93 Bromley Rd
3. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
4. You will receive an email as soon as we received your items, and when refund is approved.
Frequently Asked Questions
What items can be refunded?
- Within 30 days of receipt of your shipment.
- In original condition (with tags& original packaging).
- Unwashed and unwarn.
- Free Gifts or Discounted Items.
Are there any charges for return?
- There are no "restock" charges for return.
- Original shipping charges are non-refundable.
- You are responsible for "return shipping" charges.
How soon will I get my refund store credit?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and you will receive a store gift voucher, within 10 business days.